CONTACT US
General Inquiries: hiraya@gmail.com
Technical Support: hirayasupport@yourcompany.com
Phone: 09123456789
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Contact form
PIN HEADING
Opening hours
Monday-Saturday 11am–7pm ET
Sunday 11am–6pm ET
FAQ
Frequently Asked Questions
How long will my order take to arrive?
Once your order is placed, we process it within 1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.
If you’re ordering internationally, please allow 7-14 business days. You’ll receive a tracking number once your order is on its way!
Can I return or exchange my jewelry if I’m not satisfied?
We want you to love your jewelry, and if you’re not completely satisfied, we’ve got you covered. You can return or exchange your item within 30 days of delivery, provided it’s in its original condition and packaging. However, personalized or custom-made pieces are final sale.
To start a return, you may reach out to our support team. Please note that return shipping costs may apply.
Are the materials you use hypoallergenic?
Yes! Our jewelry is designed for comfort and is made with hypoallergenic, nickel-free, and lead-free materials.
Whether you’re wearing sterling silver, gold-plated, or stainless steel pieces, you can feel confident knowing they are gentle on sensitive skin. If you have specific metal sensitivities, feel free to contact us—we’d be happy to recommend the best options for you!
How do you ensure the ethical sourcing of your materials?
Ethical sourcing is at the heart of our brand. We work exclusively with suppliers who follow Fair Trade practices, ensuring fair wages and safe working conditions.
Our gemstones are conflict-free, and we incorporate recycled metals whenever possible to reduce our environmental footprint. Transparency is a priority, and we continually evaluate our processes to uphold the highest ethical standards.
How should I care for my jewelry to keep it looking its best?
To keep your jewelry looking its best, follow the "last on, first off" rule: put it on after applying lotions or perfumes and take it off before bed. Avoid wearing your pieces while swimming, showering, or exercising, as moisture and chemicals can cause damage or tarnish. For a quick clean, simply use warm water with a drop of mild soap, gently scrub with a soft brush, and dry it thoroughly with a soft cloth. When you aren't wearing your jewelry, store it in a cool, dry place like a pouch or lined box to prevent scratches and keep it shining.